Senior IT Leader &
Digital Strategist
Over 16 years of international experience in Global Service Management, IT Project Leadership, and Digital Transformation.
About Me
I am an experienced IT Leader with over 16 years of international experience in global service management, IT project management, and digital transformation. I have a proven track record of leading matrix teams (spanning up to 86 countries) and managing IT portfolios with significant revenue responsibility (up to 45M CHF).
My strategic approach focuses on ITIL process optimization and effective C-Level communication. Currently, I balance my time between strategic consulting and education, teaching complex IT topics like Cybersecurity and Digital Marketing to the next generation of professionals.
I am a lifelong learner with a keen interest in AI Agents, Open Source alternatives, and Cloud/Container technologies.
Core Competencies
A blend of technical expertise, strategic vision, and a dedication to people development.
IT Service Management
ITILv3® Foundation, Service Design, SLA Management, and Process Optimization (CIP).
Project & Portfolio Mgmt
PRINCE2®, PMI, HERMES 5, and Multiproject Management with budget responsibility.
Leadership & Strategy
Global Matrix Leadership (86 countries), C-Level Communication, and IT Governance.
Cloud & Technologies
Cloud Strategies (Azure, M365), SharePoint, Salesforce, and Billing Systems.
IT Security & Compliance
Security Concepts, Risk Management, IT Audit, and Compliance (Finance/Telco).
Knowledge Transfer
Lecturer for Digital Marketing, Cybersecurity, and Virtualization.
Professional Journey
Over 15 years of dedication to technology and leadership.
Lecturer, Consultant & Project Manager
Freelance / Bénédict-Schule Zürich
Teaching complex IT topics (Cybersecurity, Digital Marketing). Leading software evaluation projects (HERMES 5) for the federal government. Advising SMEs on IT strategy and security.
Senior Global Service Manager
Swisscom (Schweiz) AG
Managed 20 global customer projects (45M CHF revenue). Led a global matrix team across 86 countries. Launched 7 global cloud products and managed partnership with Vodafone Global Enterprise.
Head of Operations & App Mgmt
Swisscom (Schweiz) AG
Increased project management efficiency by 4%. Managed Enterprise Project Management & Collaboration solution (SharePoint) and IT Portfolio.
Multiproject / Release Manager
Swisscom Mobile AG
Managed complex billing releases with up to 47 applications. Reduced incidents to an all-time low. Responsible for Billing Domain Portfolio Management.
Solution / Program Manager
Portal Software Inc. (International)
Led international Professional Services teams. Implemented complex wholesale rating and billing solutions for telecom clients.
Technical Consultant
Compuware Inc.
Built an automated test factory for AUDI AG.
Education
International Executive MBA
2014University of St. Gallen (HSG)
Diplom-Informatiker (Master)
1999University of Dortmund / UC Santa Barbara, USA
Vordiplom Informatik (Bachelor)
1994University of Erlangen/Nuremberg
Certifications
- PRINCE2® Foundation
- ITILv3® Foundation
- Six Sigma Yellow Belt
- Federal Diploma of Higher Education for Vocational Education and Training (SVEB 1-5)